Organizational Factors Affecting Job Performance: The Case of Ethio Telecom, Addis Ababa, Ethiopia

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Addis Ababa University


Background: In today’s intense and highly competitive business environment, organizations rely on the expertise, knowledge, skills, and capacity development of their employees in order to compete favorably and indeed gain competitive advantage in the market. Therefore, effective and efficient use of employees is imperative for continuous development and growth of any organization. This research aimed to investigate organizational factors associated with employees’ job performance at Ethio Telecom., Addis Ababa, Ethiopia. Method: Organization based cross-sectional study was conducted among 325 randomly selected employees at Ethio Telecom head office situated in Addis Ababa. Data was collected through self-administered structured questionnaire which is mainly based on a 5-point Likert scale ranging from 1 to 5. SPSS Version 26. was used for data entry and analysis. The average/mean value was used as the cutoff point to determine overall job performance. Multivariable logistic regression was used to identify the relationship between selected organizational factors and employee performance. Results: Findings from Multiple Linear Regression Model reveled that overall bundle of determinant factors being investigated in this study namely: Training, Motivation, Working Environment and Communication are able to explain 52.4 % (R2 = 0.524) of the dependent variable. Training (B=.668) have a statistically significant contribution (Sig<.05) for the prediction of the dependent variable. Conclusions: The level of their implementation of organizational factors investigated at Ethio Telecom was found to be moderate or satisfactory. However, only Training had a statistically significant relationship with Employee performance. Ethio Telecom management should do more to improve the implementation of motivational factors, working environment as well as communication, in order to improve job performance and product



Job performance, Motivation, Working environment