The Role of Sustainable Human resource Management on Organizational Performance: (The Case of Hilton Addis Ababa)

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Addis Ababa University


The main purpose of this research was to assess the role of the sustainable human resource management on organizational performance of Hilton Addis Ababa. The major sources of the data were the 248-team members of Hilton Addis Ababa Hotel.DescriptiveMixed method was employed to conduct the research and in selecting the sample, a convenient sampling technique was used. In addition, the respondents were included based on simple random sampling techniques. For this thesis, questionnairehas been used to collect quantitative and qualitative data. The quantitative data collected through questionnaire were analyzed using descriptive statistical tools such as percentage, mean scores (SPSS version 20) were used for the analysis. The results of the study shows that the company has been working on sustainable HRM since three or four years back and set objectives and policies for the engagement, high performance team development and better partnership programs. Corporate societal responsibilities like community charity activities and sustainability and green initiatives , blood donation , angel box to the needy children ,the Blue energy –CSR team, working on team and guest satisfaction and the operational excellence engagement program with the motto of “ you drive and we support “ are all under the coordination of the Human Resource Department together with the management Based on the survey result and the Observations, it can be concluded that the company holds an experienced and loyal team in the country’s hotel industry and the market is looking for to the pool and significantly a qualified and well trained labor is moving for better opportunity. In addition, the company needs to improve the Ineffective supervision, poor recognition, inadequate basic salary, inadequate fringe benefit, and poor communication level, which should be cascaded to the departmental level. On the other hand, the Performance development review, better learning opportunity the societal responsibility and productivity improvements are going well and promising to contribute to the performance of the organization



human resource management, Corporate societal responsibilities, high performance team development