Practices And Challenges of Kaizen Implementation At Entoto Polytechnic Cluster College: The Case of Woreda Three Enterprises of Gulele Sub-City In Addis Ababa City Administration

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Addis Ababauniversity


The purpose of the study was to assess Practices and Challenges of Kaizen Implementation at Entoto Polytechnic Cluster College in the case of Woreda three enterprises Gulele Sub-City in Addis Ababa City Administration, and submitted. To address the objectives, case study research design was employed, and a mixed research methods (i. e. an approach of both quantitative and qualitative data collection methods) were used to collect data from 80 respondents through questionnaires and from 7 key informants using semi-structured interviews and cross-sectional data (i.e. data collected at one point in time) collected from the primary sources, and secondary sources like review of assessment documents ranging from 2011 to 2014. The primary data was collected using semi-structured interviews, questionnaires, and observations. Secondary data were also obtained from available documents at six SMEs and one TVET College in the study areas, and books, web-based internet source, journals articles, pamphlets and other related materials. The quantitative data were analyzed through descriptive and inferential statistics with SPSS Version 20. The secondary data were analysed using thematic and content analyses. The findings of the research showed that there was moderately implemented kaizen strategy. The kaizen implementation indicated that there were success stories, but there had been challenges which emanated from various sources, like gaps in knowledge of executives, trainers and employees; their negative attitude towards the kaizen implementation; their lack of knowledge and skills; gaps in available infrastructures and material resources; and gaps in the capacity and capabilities of the management body. The majority of the respondents elicited that they did not take any training regarding the use, and implementation of kaizen, there were no adequate administrative supports, feedbacks and encouragement for smooth operation of Kaizen. The strategies suggested should be implemented to address those challenges in various socio-economic contexts at different levels. Therefore, the stakeholders should consider those stories as good lessons and to effectively address the challenges identified. Thus, it is recommended that in order to be successful government institutions and private enterprises should implement kaizen/TQM as a strategy. Key words: Challenges, Cluster, Kaizen, Stakeholders, Strategy



Challenges, Cluster, Kaizen, Stakeholders, Strategy