Challenges and Applicability of Energy Bill System in Ethiopian Electric Utility
| dc.contributor.advisor | Temesgen Worku (PhD) | |
| dc.contributor.author | Fekadu Kaba | |
| dc.date.accessioned | 2025-05-08T06:47:42Z | |
| dc.date.available | 2025-05-08T06:47:42Z | |
| dc.date.issued | 2025-02-25 | |
| dc.description.abstract | The purpose of this study is to identify challenges and applicability energy bill system EEU. The study guided by the following specific objectives: To assess the energy bill system applicability and challenges in Ethiopia Electric Utility. Both qualitative and quantitative research approaches were used in this study. The researcher used primary and secondary data. Primary data collected using systematic random sample of all professional categories of Ethiopia Electric Utility Head office staff and secondary data gathered from customer service manual and bill collection manual Ethiopia electric utility document. 264 sample respondents were selected from region office and CSCs. The data were analyzed using SPSS version 26. The descriptive result of the study shows the majority of customer CSCs. the descriptive statistics such as frequency, percent, mean and standard deviation was used for describing the characteristics of respondents and the dependent and independent variables. The findings of the descriptive statistics: further those have a positive and significant effect on the challenge and applicability energy bill system Ethiopian Electric Utility while customer type, income and educational level were found to be insignificant in this study. In addition to this age has a negative and significant relationship with the challenge and applicability energy bill systems. Finally, based on the findings, feasible recommendations were provided. Among them, address connectivity issues as a priority. Improve payment system reliability and expand customer support channels, offering alternative communication options for accessibility. Further, ensure prepaid cards are widely available and reduce infrastructure costs to facilitate adoption by small and medium businesses. Collaborate with regulatory bodies to gain support for new payment systems. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/5401 | |
| dc.language.iso | en | |
| dc.publisher | A.A.U | |
| dc.title | Challenges and Applicability of Energy Bill System in Ethiopian Electric Utility | |
| dc.type | Thesis |