Assessment of Performance Management Practice of World Vision Ethiopia
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Date
2016-06
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Addis Ababa University
Abstract
Performance management is the system of maintaining or improving the job performance of employees through the use of performance planning processes, along with coaching, mentoring and providing continuous feedback. The aim of this study was to assess the performance management practices of World Vision Ethiopia. The study applies to only national office staff of World Vision Ethiopia. Descriptive research design was applied using both qualitative and quantitative approach. The study used stratified sampling techniques and collected primary data from 136 staff through questionnaire. SPSS 16 version was used to process the primary data. Interview was also conducted with key human resource staff. It was found that staff has clear understanding of strategic mission and there exists participatory performance management environment. However, those in higher positions seems to be relatively better satisfied with the performance management practice as compared to those in the lower positions. Staff confirmed that performance results have helped them to improve performance and there exists goal alignment, however, staff development still needs attention. The issue of WVE having open and transparent environment is also questionable. WVE in general has areas of improvement in; considering factors hindering performance during appraisal, using performance results for promotion and advancement, and equipping managers to provide individualized recognition. Finally, WVE management should be a model by seeking feedback and coaching from others and find opportunities to create space for openness, transparency and clear communication to flow smoothly in all direction to get the desired result of performance management.
Key words: performance management, feedback, performance assessment, performance appraisal
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Keywords
performance management, feedback, performance assessment, performance appraisal