Assessing Performance Management Practice on Flight Safety: the Case of Ethiopian Airlines Flight Operations
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Date
2023-06
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Addis Ababa University
Abstract
The aim of this study was to assess and describe performance management practice on flight safety. The study was conducted at Ethiopian Airlines Flight Operations department. It was designed using descriptive research to use both quantitative and qualitative data. Data was collected primarily through survey questionnaires and analyzed descriptively using SPSS in conjunction with respondent’s opinions and reviewed literature. The results of the analysis were presented using percentage and frequency charts, bars and tables. Respondents mean and standard deviations were employed to interpret the data.
The major findings of the research indicated that the performance management practice shows it has a positive relation with flight safety. Higher percentages of flight crews believed that they clearly understood the purpose of performance management. PMPs have clarity among the crews. The respondents response on Meaningfulness of PMS shows neutral and disagreed on Specificity, Acceptance and Fairness, and Openness of PMPs. They also responded PMPs lack safety focus and they feel that they are pressured to accomplish tasks and forced to accept duties while fatigued, which compromise safety, to satisfy performance evaluation requirements. Lastly, the research found that PMPs has no effect on improving flight safety.
Finally, based on the study findings it was concluded and recommended that features of performance management system has to be revised so that it becomes strong in influencing the employees’ performance and safety. Accordingly, it was recommended ET Flight Operations has to improve on meaningfulness, specificity, acceptance and fairness, openness and to give due attention on safety during PMPs. It was also recommended that more research has to be done on the area to identify more factors that influence safety and performance of flight crews