Mobile and Service Based Airline Reservation System for Ethiopian Airlines
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Date
2013-12
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Addis Ababa University
Abstract
Effective and reliable way of delivering service plays a critical role in helping businesses
engaged in the area of travel. Ethiopian Airlines is a company working in the area of aviation in
Ethiopia. Booking and selling flight ticket mainly carried out by local and international ticket
offices and travel agents around the world. Despite the fact that the airlines currently provides its
flight reservation services on its web site ,its usage by its passengers is low specially with local
customers as their access to internet is limited. Therefore in this technology dominated era there
is a need to enhance ways of business transaction by providing an additional means of
connecting to customers.
The use of mobile technologies are so broadening that people are depending on this technology
in their day to day activities to effectively communicate and collaborate with each other whether
handling their personal or business activities. One of the features of mobile technologies that
have come to be broadly used is internet usage, which enables the user to browse for
information and be connected to the world using mobile phones. Different mobile based
reservation systems are currently being developed globally by different organizations for
different purposes in the business world, airline industry, hotel , tourism etc.
After identifying the available current technologies, we have developed web services that will
enable customers of the airline use its flight reservation system from their mobile phones which
is more convenient and efficient.
This project is engaged in exposing the existing flight reservation system at the airlines for
mobile phone users by developing services without disrupting the existing system. In addition to
reserving/booking flights, the system also enables passengers to check in to flights, check status
of flights, and view information concerning flights from mobile phones that has access to
internet.
Keywords- Mobile technologies, mobile based reservation systems, web services, flight
reservation system.
Description
Keywords
Mobile Technologies, Mobile Based Reservation Systems, Web Services, Flight Reservation System