Assessment of ERP Project Benefits and Barriers in Post Implementation Stage: The Case of Ethio Telecom Case Study
No Thumbnail Available
Date
2017-02
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
In recent years, most developing countries companies implement integrated software to
create smooth inter-organization integration, get competitive context of business
environment, hold customer satisfaction, produce real time report, provide user
satisfaction as operating the system, and getting output from the system. ERP is one of
complex information systems that integrate the data of all business areas within the
organization. Many researcher identifies varies factors which contribute for the ERP
implementation and post implementation phase failure. The purpose of this study would
be First, to assess the potential benefit and barriers that can affect the successful
exploitation of ERP system in Ethiopian company. Second, to list which categories of
benefits and barriers require more attention to maintain success at post implementation
phase? A case study designed with quantitative method, Likert type data collected from
295 properly sampled participants and descriptive statistic were used to analyze each
factors. The results found all benefit and except there barriers factors the rest barriers
given consideration by the respondent but some were underestimated compared to
relevant literature. The result also shows the benefits realized and barriers faced
composed of all categories. Therefore, as the previous relevant study this research also
concludes that both benefits and barriers are significant at post implementation stage.
Key words: ERP, user satisfaction, benefit, risk and barriers
Description
Keywords
ERP, user satisfaction, benefit, risk and barriers.