Assessment of Work Related Stress Among Aircraft Crew Members of Ehiopian Air Lines.

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Addis Ababa University


Background: Work related stress is a state which is accompanied by physical, psychological or social complaints or dysfunctions and which results from individuals feeling unable to bridge a gap with the requirements or expectations placed on them. The distinctive feature of the airline industry is that both aircraft and crew members are required to operate around the clock in order to maximize causing sleeping difficulties and fatigue. Objectives: To assess the work related stress among aircraft crew members of Ethiopian Airlines. Methods : A Cross-sectional study was done among 385 respondents of aircraft crew members of Ethiopian airlines in Addis Ababa, Ethiopia from April to July 2016. Participants of the study were selected by using simple random sampling technique. A standard questionnaire from health and safety executive and international stress management questionnaire were used. Demographic information, work load and work related stress data of the crew members were collected by self administered questionnaire. The questionnaire was pre-tested in similar participants outside of the study area(i.e. Turkish airlines crew members prior to the actual data collection) and logistic regression analysis was done. Results: The overall work related stress among the crew members was 78.2% and the crew members who attend long flight had work related stress(P-value 0.001;AOR 7.78;95% CI (1.36-44.2)). The crew members were pressured to work long hours on average 14 hours per day which was (67.3%) , with maximum 17 hours per day and 6 days (56.4%) per week, 24 days per month which was (57.9%). Almost all of them had irregular working shifts and experienced to frequent schedule change (90.7%), attend long flight (93.8%), did not get managerial encouragement (87.5%), all of them travel internationally for work, experienced unwanted shift patterns(93.8%), experienced unmanageable work load(86%) and difficulty to get sleep(84.4%). Conclusion and Recommendation: The results of this study showed that there were increased in working long hours, fatigue and sleeping difficulty which create a powerful predictor of work related stress among crew members. Standard supervision is needed to raise the worker well- being and safety of the crew members.



Work Related, Aircraft, Ethiopian Airlines