Modeling Organizational Performance Through the Integration of Sustainable Quality Management Practices: The Case of Bishoftu Motor Vehicle Engineering Industry (BMVEI)
No Thumbnail Available
Date
2025-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
This study rigorously investigates the modeling of organizational performance through the integration of Sustainable Quality Management Systems (SQMS) within the tank overhaul sector at Bishoftu Motor Vehicle Engineering Industry (BMVEI), Ethiopia. Amidst operational inefficiencies, including extended overhaul times, elevated defect rates, and suboptimal capacity utilization, BMVEI typifies challenges in resource-limited manufacturing environments. Employing an explanatory quantitative research design and structural equation modeling (SEM), the study examines key SQMS dimensions—top management support, customer focus, employee involvement, training and development, and continuous improvement—and their direct influence on organizational performance. Empirical findings reveal statistically significant positive relationships, with customer focus and training showing the highest impact, collectively explaining 62.9% of performance variance. This research contributes a robust, context-specific framework linking sustainability principles with quality management to advance operational efficiency and product quality. The results provide critical theoretical and managerial implications, advocating the adoption of integrative sustainable practices to promote resilience and competitiveness in manufacturing industries within developing economies.
Description
Keywords
Sustainable Quality Management System, Organizational Performance, Operational Efficiency, product quality, Structural Equation Modeling