Assessing the Effect of Employee Engagement on Organizational Performance: the Case of Ethiopian Airlines

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Addis Ababa University


The primary objective of the study was to assess the effect of employee engagement on organizational performance. To this purpose the researcher has studied the effect of employee engagement on organizational performance, the extent to which employee engagement is aligned with the organization performance. Additionally, the researcher used a quantitative approach. A convenience sample of the population was taken as part of the study. The study was conducted using SPSS software version 20. A total of 384 questionnaires were handled by the respondents, and 374 of them completed and returned their questionnaires. The study's findings were presented in inference and descriptive analysis, and the result of the descriptive statistics revealed that the impact of employee engagement on organizational performance is at a good level, with a mean value of 3.57 on a 5-point scale. This suggests that vigor, absorption, and dedication have an impact on organizational performance. In addition, the result of the multiple linear regression output signals that the employee engagement dimensions factors have affected the organization performance with different effect level such as every unite increase in vigor dimension, absorption dimension and dedication dimension lead to enhance the organizational performance by 26.9%, 43.0% and 22.8% respectively. From this the researcher suggested that Ethiopia Airlines should emphasize on the employee engagement to enhance its organizational performance