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A Comparative Study of the Service Delivery Performance of Government and Private Primary Schools in Addis Ababa
(A.A.U, 2010-06) Teklewold, Hailemariam; Abebe, Mulugeta (Dr.)
Changing expectations about the service delivery occur in every developing and developed society at different rate. In this aspect, comparison of service delivery in government and private primary schools is essentially important to bring great changes in primary schools. It was the main objective of this study to compare the service delivery in government and private primary schools at Gulele sub city. The study employed both qualitative and quantative approaches using case study method which was designed to answer the research questions rose. The respondents were students, teachers, directors and experts from kebele, sub city and regional education bureau. In order to collect data from the respondents' questionnaires, interview and school and office observations were conducted. The data obtained were analyzed and interpreted. The result of the analysis showed that a considerable number of strengths and weaknesses in the service delivery were observed in the two types of schools. To overcome the weaknesses and maintaining the strengths, the study suggested that the service delivery in primary schools should get due attention.