Browsing by Author "Tesfaye Abera"

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    The Effect of Balanced Scorecard on Employee Satisfaction the case of Ethiopian Shipping and Logistics Service Enterprise
    (Addis Ababa University, 2024-09) Tesfaye Abera; Seyfu Mamo (PhD)
    This research thesis explores the impact of the Balanced Scorecard (BSC) on employee satisfaction, focusing on how this performance management tool can influence organizational effectiveness through improved employee engagement, motivation, and retention. In today’s competitive business environment, organizations recognize that the success of their operations depends heavily on employee satisfaction, which directly affects productivity, innovation, customer loyalty, and turnover rates. The study investigates the relationship between the implementation of the BSC, which aligns organizational goals with individual and team performance, and employee satisfaction. The primary aim of this research is to assess how the BSC framework influences employee satisfaction across various organizational perspectives: financial, customer, internal processes, and learning and growth. By examining existing practices, challenges, and strategies for effective implementation of the BSC, the research seeks to provide a comprehensive analysis of its impact on employee satisfaction and to offer recommendations for enhancing the BSC’s effectiveness as a performance management tool. The research is conducted at the Ethiopian Shipping and Logistics Service Enterprise, focusing on the company’s head office and employees involved in BSC implementation. The study relies on quantitative data, collected through surveys with directors, team leaders, and employees. The result of hypothesis testing support the beneficial effects of these elements on employee satisfaction and provides insightful information for organizational strategies aimed at improving overall employee satisfaction inside the company. This study is significant as it aims to provide valuable insights for organizations looking to improve employee satisfaction through strategic performance management systems. The study also seeks to fill a gap in existing literature, particularly regarding the impact of BSC on employee satisfaction. The research will provide actionable recommendations for improving the relationship between performance management and employee satisfaction, ultimately contributing to a more positive organizational culture and enhanced business performance. Key words: Balance Scorecard, employee satisfaction, performance management, strategic management