Browsing by Author "Tamiru, Lemma"

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    The Relationship between Employee Motivation and Service Quality in Fitche Hospital
    (Addis Ababa University, 2018-06) Tamiru, Lemma; Jemmal, Mohammed (PhD)
    This study aimed at assessing the relationship between employee motivation and service quality in Fiche Hospital. The questionnaire was distributed to 152 sample employees of the study and 146 were returned and used for analysis. Explanatory survey design using quantitative method was used. The participants of the study were selected using probability sampling method specifically stratified random sampling on the basis of the Hospital’s business unit category. The data collected were analyzed using descriptive statistics such as mean and standard deviation, Pearson’s correlation analysis, multiple regression analysis. The results indicated positive relationship between intrinsic motivation and service quality, and extrinsic motivation and service quality. Multiple regression result shows, except intrinsic motivation the extrinsic motivation have statistically significant influence on service Quality. From the findings it is concluded that there is negative relationship between intrinsic motivation and service quality, and positive relationship extrinsic motivation and service quality. Furthermore, it is also accomplished that both intrinsic and extrinsic motivation has strong positive impact on service quality. Therefore, the management of the Hospital should mainly focus and use intrinsic and extrinsic motivation. Finally it is recommended that the hospital should identify and consider the factors that have been identified to have significant difference between the staffs.