Browsing by Author "Tamene, Kefale"

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    Knowledge Management Maturity Assessment at Ethiotelecom
    (Addis Ababa University, 2021-02-02) Tamene, Kefale; Assefa, Temtim (PhD)
    Nowadays Knowledge is the key asset of an organization for sustainable development, value creation and source of production in this dynamic and competitive environment. This is particularly very essential for business organizations, Ethio telecom. To promote the creation, application and sharing of knowledge in the organization, active participation of different stakeholders in different KM initiatives is very important in managing organizational knowledge. Since ET’s KM was not assessed so far, to sustain, meet customer expectations and be competent to other emerging competitors, measuring the KM practices is essential for the success of the organization and to use the knowledge resources optimally. In addition, through the advancement of technology and knowledge increasing in organizations, knowledge assets need to be managed properly with current technology and user expectation for effective KM establishment. Accordingly, the purpose of this research is to evaluate the KM practices in Ethio Telecom so as to determine the maturity level and show the improvement areas for effective KM in the organization, thereby achieving business objectives. The study used quantitative research method. A survey questionnaire was distributed to 183 employees of which 174 (95.1%) were returned and used for data analysis. The findings of the research showed that the maturity level of ET is at phase 2, 3 and 5, for the three performance indicators namely, people, process and technology, respectively. As a whole, ET is at phase 2 (awareness) of the five phases of maturity levels. This indicates that the organization (ET) has to pay more attention to the people and process performance areas by referring to the questions related to them and make improvement plans in order to achieve the next maturity level. In addition, a formal and systematic way of dealing with knowledge is better which prevents the loss of valuable organizational assets and resources. Furthermore, effective knowledge management will help Ethio telecom to be successful in its business, meet its customer expectation and improve quality decision making. Based on the findings of this study, several recommendations were forwarded that includes KM strategy, policy, KM process, training, awareness and ICT infrastructure to effectively manage organizational knowledge and improve the KM maturity level. In addition, future research areas and directions for the case organization and other industries were suggested.