Browsing by Author "Tadese, Haregewoin"

Now showing 1 - 1 of 1
  • No Thumbnail Available
    Item
    Assessment of Critical Success Factors of ERP Implementation: perception survey of warehousing operation employees of ethio telecom
    (Addis Ababa University, 2017-06) Tadese, Haregewoin; Bogale, Mengistu (PhD)
    Firms now a day are pursuing and using different information technology application that simplify their operation and make them competitive. ERP is an IT software application with a lot of benefit packages and it is widely accepted and implemented by different companies since 1990s. This study was conducted with the pursuit of assessing the perception of warehousing operation employees of ethio telecom on critical success factors of ERP implementation. The study tries to analyze factors that made ERP implementation successful in the company warehouses located in Addis Abeba and examine the association between critical success factors and successfulness of ERP. Success indicators of ERP system were also assessed. Primary data was collected thorough structured questionnaire. While secondary data was taken from ERP support team section of the company. 76 questionnaires out of 83 distributed questionnaires were returned and analyzed using Descriptive and explanatory research design by applying SPSS version 20. The findings of multiple regression analysis done on SPSS showed that all the nine critical success factors (top management commitment and support, project management, user training, data accuracy, effective communication, change management clear goals and objectives, perceived usefulness and consultant support) were found to have a positive relationship with success fullness of ERP in ethio telecom warehouses. And except for change management the 8 variables (CSFS) were found to be the significant predictors of successfulness of ERP implementation in ethio telecom warehouses. In order to get the perceived advantages of ERP the company must work on change management and should also work more on the rest critical success factors. With regard to success indicators of ERP system all the 10 constructed success measurements with the mean value above 4 were accepted as success indicator by the respondents. This study can be further investigated with larger sample size by incorporating different companies’ warehouses in the future