Browsing by Author "Shentema Adugna"

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    The effect of Suppliers Relationship Management on Pharmaceutical Supply Chain Performance: The Case of Ethiopian Pharmaceutical Supply Services, Head Office, Addis Ababa, Ethiopi
    (Addis Ababa University, 2024-06) Shentema Adugna; Zelalem Bayisa (PhD)
    The main goal of the Supplier relationship management aims to make the supply chain workbetter by improving communication, coordination, and collaboration with suppliers to improve the quality of products and services, reduce costs, and accelerate idealization and innovation.This study was aimed at filling the gaps on how supplier relationship management impacts or effects the pharmaceuticals supply chain performance of the EPSS Head office, Ethiopia. Thestudy was guided by the main research objectives: to examine the effect of suppliers relationship management on supply chain performance of the organization.Therefore, the study was adopted both quantitative and qualitative method and the relationships proposed in the framework were tested using explanatory research method. The primary datawas collected from 69 employees of EPSS by census sampling technique. The collected data were analyzed using descriptive and inferential statistics using SPSS version 21. Further, theresearcher concludes that effective communication and strong collaborative relationships with suppliers were the most factors affecting supply chain performance with statistical significancelevel of 0.000, (p < 0.01). The study's conclusions suggested that EPSS might build a more robust, effective, and efficientsupply chain by enhancing performance measurement and monitoring, choosing and evaluating suppliers strategically, and fostering better communication and teamwork. The results suggestedthat establishing a comprehensive strategy that incorporates these three crucial areas is necessary to improve the overall performance of the supply chain. Key words: Supplier relationship management, EPSS, collaboration, supply chain performance