Browsing by Author "Said Mohammed"

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    Assessment of Customer Satisfaction on Multi-modal Transport System: The Case of Selected Private Import Businesses
    (Addis Ababa University, 2016-05) Tadesse Belay; Said Mohammed
    The primary objective of this study was to assess customer satisfaction on multimodal transport system as evidenced from users (private import business) perspective. Multimodal transport service, logistics service value, and customer service relationship quality, have been utilized as measurement constructs to assess the level of customer satisfaction. In this study, the customer satisfaction has been rigorously studied. The constructs have been properly operationalized to develop, the survey questionnaires used to collect data. A quantitative method has been applied to analyze the data collected from importers operating in Addis Ababa. The findings of the statistical analysis have shown that importers have been relatively dissatisfied on the multimodal transport service. They have not been feeling that the current multimodal operator has been delivering the logistics service value for money and they have been indifferent to the customer service relationship quality. The study has also shown that there are no statistically significant relations between the indicators, which support the null hypotheses as well. In summary, this study has empirically assessed the multimodal transport system has contributed insignificantly to enhance importers business performance in Addis Ababa. And importers businesses have not been improved due to the service values of the current MTO in Ethiopia. This will provoke the need for furthers research at national level in order to assure the theoretically supported effect of the multimodal transport service on private businesses.
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    Assessment of customer Satisfaction with ATM banking: Empirical evidence from Selected Commercial Banks in Ethiopia
    (Addis Ababa University, 2015-11) Bacha Gezahegn; Said Mohammed
    ATMs introduced with the view to automate the operation of the banks and create competitive advantage in the banking industry. The purpose of the study was to measure customer satisfaction with ATM banking. The data collected was analyzed by use of descriptive statistics, correlation analysis and multiple regressions. The finding revealed that, out of 379 ATM card users where over half are fairly satisfied with ATM services from their respective bank. All ATM service quality attributes associated with technology have been perceived good performers, while all attributes associated with employee performance and management functionality have been perceived not so good in performance. The results have further found that all service quality significantly correlate with customer satisfaction except three items under responsiveness. The result from multiple regressions also confirms also all service quality attributes used in the study significantly influences customer satisfaction. Therefore, the results designate that for banks to remain competitive through ATM banking efforts should be exerted in providing responsive ATM services.
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    Prevalence of Undiagnosed Diabetes Mellitus and Associated Factors Among Adult Residents of the Werabe Town, Siltie Zone, Central Ethiopia
    (Addis Ababa University, 2025-05) Said Mohammed ; Birru Samuel ; Dekebo Gobena ; Alem Mekdes
    Background:-Diabetes mellitus is becoming a big public health concern, especially in developing nations like Ethiopia. As long as early screening and follow-up are done, the illness is manageable. However, given the paucity and disarray of Ethiopian studies, and limited studies in a specific setting, tools have been chosen for this study. For that reason, determining the magnitude of undiagnosed diabetes and identifying associated factors for prompt intervention to prevent potentially fatal complications is quite essential. Objectives: -To assess the Prevalence of undiagnosed diabetes mellitus and associated factors among adult residents of the Worabe town, Siltie Zone, CentralRegion of Ethiopia. Materials and methods:-A community-based cross-sectional study was conducted from May 10, 2024, to September 20, 2024, at Worabe town, Siltie Zone, Central Region of Ethiopia. A total of 212 healthy adults were selected. The required sample size was calculated using single calculation formula. Systematic and simple random sampling techniques were employed. Structured questionnaires were used to collect socio-demographic and clinical data. A blood sample after overnight fasting for (10–12 h) was collected and serum was tested for glucose, total cholesterol and triglycerides. Hexokinase, colorimetric and Triacylglycerol are laboratory assay methods to analyze FBS, TC and TG respectively. on-parametric statistical analysis was performed using SPSS version 25. Results:-The prevalence of undiagnosed diabetes mellitus among adult residents of the Worabe town was 9.4%. Undiagnosed DM was higher in males than in females (12.1%vs 5.7%, P>0.05).factors like khat consumption, diastolic and systolic blood pressure, total cholesterol, triglyceride, TyG-index and body fat percentage were statistically significant independent predictors of undiagnosed diabetes mellitus. Conclusion and recommendation:-The magnitude of the undiagnosed diabetes mellitus was high in the study setting. Therefore, creating awareness through activities targeting adults and identified factors should be devised and institutionalized in the health system in the study setting.