Browsing by Author "Natnael Abera"

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    The Case of International Organization for Migration Ethiopia mission Addis Ababa Head Office
    (Addis Ababa University, 2022-06) Natnael Abera; Tariku Jebena (PhD)
    Global procurement is a sourcing strategy that assists in the acquisition of goods and services from the abroad market. Humanitarian organizations face several challenges in processing global procurement. Some of these are high uncertainty in demand and supply, the nature of the humanitarian environment, oversupply of items and expensive value of global procurements. The general objective of this study was to outline processes and identify the challenges of global procurement in IOM. A mixed approach with collectively applying qualitative and quantitative techniques was employed in this study. The target population of the study was the IOM staff currently actively engaging in the global procurement process in the Ethiopia mission Addis Ababa head office. The study employed a convenient sampling (purposive sampling) method to conduct a survey. The primary data was gathered from respondents through a questionnaire. The secondary collected from organizational manuals, reports, policies, several works of literature academic journals scholarly articles, and the internet. Questionnaire was distributed to participants electronically via email. Furthermore, the procurement process of the UN organizations (IOM, UNIDO, UNOPS) was reviewed along with the procurement policies and manuals. The analysis had a descriptive nature and used Microsoft Excel for data analysis purposes. Graphs, tables, and illustrations were employed to describe and discuss results. The results demonstrated IOM lacks standards and customized definitions for requisitions. In addition, IOM has not had a structured and well-planned global procurement plan. The study recommended that IOM should produce a strategic, planned, attainable, all-rounded, and measurable global procurement plan. This helps to have a coordinated and organized global procurement operation that is aligned with ensuring the organizational objectives are in place. The study suggested that further study can be done on related topics in multiple humanitarian organizations (can be two or three UN agencies) to compare and contrast the findings of this study. Keywords: PROCUREMENT PROCESS, PROCUREMENT PLANNING, GLOBAL PROCUREMENT
  • No Thumbnail Available
    Item
    The Effect of IFB Service Quality on Customer Satisfaction: Comparative Study Between Full-Fledged and Window Service IFB Operating Models, A Case of Awash Bank
    (A.A.U, 2024-05-05) Natnael Abera; Desalegn Amlaku(PhD)
    This study was conducted to identify effect of service quality of Interest free banking (IFB) operating model on satisfaction of IFB customers of Awash Bank. This effect is comparatively analyzed for customers of full-fledged windows and window-based branches. Service quality is indicated by 5 dimensions (Reliability, Assurance, Tangibility, Empathy and Responsiveness) from SERVQUAL model and compliance to Shariah Principles from CARTER model. Hence, the study has examined effect of reliability, assurance, tangibility, empathy, responsiveness and compliance to Shariah principles on customer satisfaction; comparatively for full-fledged windows and window-based branches. The study has targeted IFB customers of Awash Bank in branches in Addis Ababa and sampled 384 customers both from full-fledged branches and window-based branches. However, data was collected from 349 customers (107 customers from fully-fledged branches and 242 from window-based branches) and analyzed by using descriptive statistics and Structural Equation Model (SEM). As a procedure of SEM, this study has applied Exploratory Factor Analysis (EFA) and Conformity Factor Analysis (CFA). By applying SEM, this study identified that, on overall, reliability, assurance, tangibility, empathy, responsiveness and compliance to Shariah principles positively and significantly affects satisfaction of IFB customers of the bank. However, effect of tangibility is not significant. Further, this study identified that reliability and empathy positively and significantly affect satisfaction of IFB customers in both full-fledged branches and window-based branches. However, assurance and compliance to shariah principles significantly affect satisfaction of IFB customers in full-fledged windows. On the other hand, responsiveness significantly affects satisfaction of IFB customers in window-based branches. The difference of effect of service quality on customer satisfaction between the IFB operating models is significant for only compliance to shariah principles. Hence, IFB operating model of the bank moderates’ effect of compliance to shariah principles on customer satisfaction. Therefore, this study reveals that satisfaction of IFB customers of Awash Bank is positively affected by service quality in IFB services.