Browsing by Author "Mulugeta Kassaw"

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    An Investigation into Communication Satisfaction: The case of Ethiopian Ministry of Defense
    (Addis Ababa University, 2025-06-23) Mulugeta Kassaw; Anteneh Tsegaye
    This study trays to investigate communication satisfaction: The case of Ethiopian Ministry of Defense. A Systematic random sampling method was employed to collect communication satisfaction survey questionnaires from the Ministry of Defense military staff. 201 study participants that are from different rank groups, including senior officers, junior officers, and other ranked officers, participated, and for triangulation, in-depth interviews were conducted by using the purposive sampling method. Descriptive statistics, t-test, correlation, ANOVA, post hoc comparisons, Cross-tabulation and regression analyses were employed to analyze and interpret the SPSS data. The mean value of the result communication satisfaction of the study showed that the overall mean score across all dimensions is 5.074, which marginally exceeds the conceptual midpoint and shows a generally moderate level of communication satisfaction among military staff of EMoD. Formal channels of communication are the most effective within the EMoD. Additionally, the SPSS statistics results show that, of the 201 study participants, 60.0% of the military personnel of EMoD are satisfied in their jobs. However, the other 31.3% of military personnel are experiencing dissatisfaction in their jobs. The correlation analysis indicates that there is a significant positive relationship between job satisfaction and communication satisfaction. Although there is a statistically significant positive correlation between communication satisfaction and supervisor, subordinate, formal, and informal communications. The cross-tabulation analysis, ANOVA test, and post hoc comparisons results indicate notable differences in communication satisfaction across military ranks in the EMoD. Senior officers have significantly higher satisfaction levels compared to junior officers and other ranks. The multiple linear regression analysis results indicate that subordinate communication is the strongest determinant (predictor) of communication satisfaction.