Browsing by Author "Meron Berhanu"

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    Assessing Monitoring and Evaluation practices in Talent Youth Association (TaYA): In the Case of Get up Speak Out-GUSO Programme
    (Addis Ababa University, 2022-06) Meron Berhanu; Adane Atara (PhD)
    Monitoring and Evaluation practices are very essential to deliver the project/program based in the interest of all stakeholders. It is also important for effective and efficient implementation of the program. This study aims to assess the Practices in Talent Youth Association (TaYA): In the case of the Get up Speak Out-GUSO Programme. In this regard, the growth in number and size of local NGOs in Ethiopia has been growing in the past few years. which led to an increasing challenge about recognizing their accomplishments and viability of their performance? Because most NGOs. One-way associations can further develop adequacy of their project and program outcomes is by reinforcing their monitoring and evaluation frameworks. This study tried to assess the monitoring and evaluation practice on execution of Get up Speak Out-GUSO Program. Although project management practice has been improving and is showing good progress, the M&E practice has been largely low. This is why this study will assess the practice of a good monitoring and evaluation system t and its impact on the success of the GUSO Program. Adolescent sexual and reproductive health (SRH), problems are complex and multifactorial, thus requiring an empowering program for youth and women as an intervention. the pathway of changes, starting with the core problem followed by assumptions, key strategies, and outcomes with the long-term objective and finally the impact that the Ethiopian Activities were designed to increase adolescent SRH behaviors in five domains. The study takes the form of a descriptive design research design by using secondary data. It shows clearly how the M&E practices were implemented. It gave the researcher a clear image of the M&E practices, challenges, strength and weakness. The findings indicated that the GUSO program had a strong M&E practice and it highly contributed to its success even though it was challenged with Covid-19 and vague and overly ambitious goals at the planning stage of the PMEL Programme. Because of the good M&E practices the team was able to adjust their expectations and some output indicators to effectively monitor and evaluate the Programme. Which led the Programme to be successful despite the challenges faced. So anyone who came across this study can adopt their strong practice and put it to use in the projects or programmes they might implement. Keywords: MDG, NGO, GUSO, SRH, M&E, PMEL, TaYA
  • No Thumbnail Available
    Item
    Effects of Electronic Banking Service Quality on Customer Satisfaction: the Case of Dashen Bank S.C
    (A.A.U, 2023-06-28) Meron Berhanu; Salehu Anteneh(Phd)
    With a focus on Dashen Bank in Addis Abeba, the study's main objective is to explore the impact of e-banking service quality on customer satisfaction, for Rating extent importance of the quality dimension, (Tangibles, Reliability, responsiveness, assurance, and empathy). Each element measures customers' expectations and perceptions of bank's e-banking service. The study sample consisted of 384 Dashen Bank customers chosen at random from four districts in Addis Abeba using a non-probability sampling approach, out of which it focused on a convenient sampling technique. 354 properly filled survey question response has been gathered and entered SPSS ‘20. According to the findings, majority of Dashen Bank customers are found to be dissatisfied if the bank's e-banking service performance is less than what the expected to receive (negative disconfirmation). The Pearson correlation test results show that independent variables all the angles of e-banking service quality, namely reliability, responsiveness, assurance, empathy, and tangibles, are significantly and positively associated with customer satisfaction, and as a result, all hypotheses were accepted. Customer satisfaction assurance is ranked first in terms of the correlation between the dependent variable and its magnitude, followed by reliability, responsiveness, responsiveness, and tangibles. Finally, the researcher made a constructive suggestion to ensure quality e-banking services, such as: For the bank to take effective action to bridge the gap between customer expectations and recovery performance, it is necessary to understand what customers expect from them. Furthermore, the results of this study demonstrate that banks can evaluate at least five aspects of service quality to analyze caliber of services offered and identify which aspects still need to be improved.