Browsing by Author "Menbere Wabi"

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    Effect of Total Quality Management Practice on Organization Performance: the Case of Dashen Bank
    (A.A.U, 2024-06-24) Menbere Wabi; Temesgen Worku (PhD)
    The purpose of this study was to examine the effect of total quality management practices on the organizational performance of Dashen Bank. The study focused on five independent variables such as top management commitment, customer focus, employee empowerment, continuous improvement and process approach. The study used quantitative research approach and explanatory research design to objectively answer the research questions. The researcher used simple random sampling technique in order to choice respondent from the population and distribute 135 structured questionaries. Then the data were coded through SPSS software and analyzed via descriptive and inferential statistics of correlation and regression analysis. The finding of multiple regression analysis showed that the top management commitment, customer focus and continuous improvement had significant positive impact on organization performance. The employee empowerment had insignificant negative impact on organization performance and the process approach had insignificant positive impact on organization performance. Finally, on the basis of the research findings, suitable recommendations along with inferences for further studies have been forwarded. The recommendations take assessment of employee training need and opportunity for improvement of to deliver quality service and increase organization performance