Browsing by Author "Kebede, Nardos"

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    Opportunities and Challenges of Implementing Electronics Payment Projects in Bank of Abyssinia
    (Addis Ababa University, 2019-07) Kebede, Nardos; Atara, Adane(PhD)
    This project work aims to examine implementation of electronic payment project in Bank of Abyssinia with respect to the available opportunities which drive implementation process and challenges which can influence the bank from adopting technological oriented payment system. The study applied exploratory research design and used both questionnaires and semi structured interview as instrument to collect primary data, while secondary data were reviewed from various publications. Purposive sampling was used to gather the data through questionnaire for E-banking and IS support department team members sample size of thirty and Semi structure interview was employed for the director of E-Banking department. A mixed research approach was used to answer the research questions. Quantitative data were analyzed with the use of SPSS version 20 software using statistical tools of frequency, percentage, mean score and standard deviation. The results investigated from the selected respondents and review of secondary data demonstrates that, the opportunities that drive implementation of electronic payment projects are: the market is endowed with huge potential of untapped and unbanked population, development in mobile phone ownership has an immense opportunity to adopt electronic payment technologies, it is a way to minimize cost for the bank and it reduces risks of traditional payment system. The study result also identified insufficient government support, low level of ICT literacy rate, inefficiency of employees of the bank, inadequate telecommunication infrastructure, frequent power interruption and minimum emphasize given to electronic payment system by the bank as challenges of implementation process. On these basis, suggestions are offer to Bank of Abyssinia to empower employees with better technical skill and other necessary skills and developing and improving technological payment methods shall be given the priority.