Browsing by Author "Kagnew, Abate"

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    Factors Affecting Quality of Public Transport Services: (Evidences from Anbessa and Sheger Public Transport service Enterprises, Addis Ababa)
    (Addis Ababa University, 2019-06) Kagnew, Abate; Yitbarek, Takele (PhD)
    The research aims to identify the major factors that affecting the quality of public transport service in Addis Ababa city, the largest and one of the fastest growing cities. Providing and improving the public transport service is extremely important to meet the demand of the rapidly growing mass mobility resulting from high population growth and galloping urbanization in and around the city. The important role played by this mode of transport due to its flexibility, accessibility, and affordability. However, numerous researches indicated that in all the parameters of the operational performance, the PTS sector operates below the international standard and has deficiency to meet the expected level of service quality. This paper attempts to assess the factors that affecting the Quality of PTS of the city by evidence of Anbessa and Sheger mass transport enterprises and customers. The research is done based on primary and secondary data accordingly; a questionnaire was distributed and has been administered to 374 respondents. Guided interviews with both enterprises management staffs’ and finally the data was collected on sight observation. Both descriptive and inferential analytical techniques were used. The data were analyzed using structural equation modeling. The findings indicate that the in dependent variables (assurance, responsiveness, reliability and value co-creation are reliable and the factors(Reliability)were statistically significant in customer perceived quality of public transport service quality, also the finding indicate that there is still the need for more effort to improve the quality of service delivered by the enterprises. The recommendation and suggestions of this research would serve as a basis to reinforce the customer perceived quality service of public transport beyond providing service. It can also provide insight to the enterprises to understand the key factors that affecting the PTS quality and asses its service delivering performances. The study contributes to public transport service quality improvement preparation and is value to the enterprises as well as authorities in public transport sectors.