Browsing by Author "Israel Ketsela"

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    The Impact foJoob Satisfaction on Employee Job Performance: (a Case Study of Awash Bank at Addis- Ababa)
    (A,A.U, 2025-06-01) Israel Ketsela; DR. MEBAT
    The study explored how job satisfaction influences the performance of employees at Awash Bank, located in Addis Ababa. The main objective of this paper was to understand the relationship between how satisfied employees are with their jobs and how well they perform in the workplace. The paper employed combined descriptive and exploratory research designs and utilized a structured questionnaire to collect data from employees, managers, and human resource personnel. To comprehensively address the study objectives and answers the study questions, the student researcher adopted a mixed research approach. In order to attain the objective of the study and answers the research questions, the researcher adopted a mixed research approach. The target populations of the study were staff members from various departments such as customer service, credit analysis, operations, and administration at Awash Bank, Addis Ababa. The target population of the study was 255 out of which 144 were samples in the study. The study made use of a mix of probability and non-probability sampling methods. The student researcher employed both primary and secondary data source tools. The refined data was analyzed using descriptive statistics involving percentages and frequency distribution, tables and charts were used to give a summary of data and displayed in a meaningful manner. To analyze the collected data in line with the objective of the research undertaking, statistical procedures were carried out using SPSS software. In light of the present findings, it can be concluded that job satisfaction plays in shaping employee performance at Awash Bank. The analysis of the questionnaire responses reveals that when employees feel fairly compensated, supported by supervisors, and offered opportunities for professional growth, their overall satisfaction improves, which in turn positively influences their job performance. On the other hand the research findings emphasized a lack of consistent recognition of employee efforts. Therefore Awash Bank is advised to adopt a formal recognition system that acknowledges individual and team achievements regularly. Recognition can take the form of awards, bonuses, career progression, or public acknowledgment, all of which significantly contribute to motivation and satisfaction and other pertinent recommendations are included in the study. Key words: Job Satisfaction, Employee Performance, Employee Motivation