Browsing by Author "Eyuel Hassen"

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    An Assessment on Ict Project Implementation in Ethio Telecom: The Case of E-Caf Project
    (Addis Ababa University, 2022-06) Eyuel Hassen; Wubeshet Bekalu (PhD)
    This research aimed at assessing the impact of electronic customer acquisition form (e-CAF) sys-tem on organization performance at Ethio-telecom and to recommend possible solutions for the gap. As result, the researcher has tested the impact of the systems and other related concepts. The data was collected using questionnaires from a sample population. This research has a descriptive nature which elaborates the existing phenomenon as it exists. The data was collected using ques-tionnaires from a sample population. Consequently, result shows that the implemented e-CAF sys-tem indeed have significance impact on performance of Ethio-telecom in respect with improve quality of customer profile efficiency and documents management. As a result, lack of strong fraud management system the deployed e-CAF system can’t control fraud. In general, e-CAF system are positively impacted the performance of organization. Hence, the researcher has recommended that the company should give emphasis for control of fraud and should re-consider the reporting format so that any users can understand it easily. Key words: e-CAF, ICT, System, Organization performance, Fraud