Browsing by Author "Denekew, Shimeles"
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Item Assessment of Logistics Performance; In Case of the Ethiopian Shipping and Logistics Service Enterprise (ESLSE)(Addis Ababa University, 2021-06) Denekew, Shimeles; Jebena, Tarku (PhD)The objective of this research was to assess the performance of logistics at Ethiopian Shipping and Logistics Service Enterprise (ESLSE). Descriptive type of research method was used to analyze the data. The researcher uses non probability random sampling technique, convenience sampling technique was used to select the respondents. 86 respondents are selected as a sample size used to conduct this study. The data was collected from primary and secondary sources through structured questionnaire and interview developed using three logistics performance dimensions (time, quality and cost). The result shows organization logistics performance is neutral in terms of delivery time, good quality of service and cost of logistics is reasonable based on the result from the data collected. But as a monopoly the performance is not expected and works at full capacity. Finally the study recommended the organization to strive and use full capacity to reduce dwell time, increase quality of service especially designing forma ICT infrastructure to expedited information sharing between all staffs with branches and customers to reduce information gap and increase information sharing and know actual status of the shipment.