Browsing by Author "Betiel, Tsegaye"

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    Investigating the Impact of (ISO 9001) Quality Management System Implementation on Organizational Performance: In Ethiopia Cable Industries
    (Addis Ababa University, 2021-06) Betiel, Tsegaye; Yitagesu, Yilma (PhD)
    Quality Management has been known as a method to improve the organizational performances. This research has been performed to investigate the impact of (ISO 9001) Quality Management System implementation on organizational performance which will provide good information about this effect in cable manufacturing sector. A descriptive research design has been applied to investigate the impact of QMS on the selected cable company’s organizational performance. It used primary and secondary data collection and analysed the input by using SPSS software. The outcome of the study showed that Implementation of Quality Management System has positive hand-outs to all of the performance indicators in the selected companies. Organizational performance dimensions such as business performance, operational performance, and product/service quality are positively impacted by the quality management system practices such as management & team working, quality information, supplier relationship management, customer relationship management and competitiveness. The research finding has also demonstrated that the main obstacles in the investigating of quality management system implementation are strategic decisions are affected by top managements, top management commitment while implementing Quality Management System and insufficient time for continual improvement.