Browsing by Author "Betelhem Hunegnaw"

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    Digital Transformatuon and it’s Impact on Management Efficiency in Ethiopian Commercial Banks: A Case Study of Commercial Bank of Ethiopia.
    (Addis Ababa University, 2026-06-01) Betelhem Hunegnaw; Abera Legesse
    Digital transformation has become an essential priority for modern banking institutions, as it reshapes how organizations operate and how managerial activities are carried out. Despite significant investments in digital technologies within Ethiopian commercial banks, there remains limited understanding of how these technologies influence internal management efficiency. This study examines the effect of digital transformation on management efficiency at the Commercial Bank of Ethiopia, with particular attention to how different digital tools support managerial performance.This study adopts a mixed-methods approach, combining quantitative and qualitative techniques to provide a comprehensive understanding of the research problem. Data were collected from managerial employees through structured questionnaires and supported by interviews to capture deeper insights. The research focuses on key dimensions of digital transformation, including core banking systems, digital payment platforms, communication tools, data analytics, and automation of managerial processes, and evaluates their relationship with management efficiency.The findings indicate that digital transformation positively contributes to management efficiency, particularly in areas such as decision-making, coordination, and overall managerial productivity. Automation of managerial processes and communication tools emerged as especially influential in improving efficiency, while data analytics showed more limited practical impact in the current organizational context. In addition, the results suggest that environmental conditions do not significantly alter the relationship between digital transformation and management efficiency, indicating that the benefits of digital tools are relatively consistent across different operational settings.The study concludes that digital transformation plays a critical role in enhancing managerial efficiency within the banking sector, particularly when supported by effective implementation of automation and communication systems. It further highlights the importance of strengthening organizational capabilities to fully utilize advanced digital tools such as data analytics. The findings provide practical insights for bank management and policymakers seeking to improve organizational performance through digital transformation.