Information System

Permanent URI for this collection

https://etd.aau.edu.et/handle/123456789/4134

Browse

Browsing Information System by Author "Getachew Hailemariam"

Now showing 1 - 1 of 1
  • No Thumbnail Available
    Item
    Erp System Integration Framework: The Case of Bgi Ethiopia
    (Addis Ababa University, 2025-06-01) Sisay Fekadu; Getachew Hailemariam
    Enterprise Resource planning is becoming the choice of many businesses since it unify, streamline and automate core business processes under one integrated platform. Though this fact is true, the dynamic nature of business and the IT industry brought new technologies that require integration with ERP systems. Hence, the issue of integration has become something an organization cannot escape. To this end, a comprehensive integration framework is required to overcome the challenges coming from the Integration process. This study intends to find out the integration practice exercised in one of big Brew factory in Ethiopia and propose an ERP Integration Framework that enhances the existing undocumented integration practice. Along with the Design Science Research Method, the study use a mixed method single case approach using semi-structured interview to collect data, and the data collected were analyzed using thematic analysis. Additionally, document review and observation were used to observe user interaction, process alignment and system response. The study's findings reveal that ERP integration within the company under investigation is being mismanaged, with key issues including the absence of a clear strategy, excessive customization, and lack of governance, inadequate change management, poor control mechanisms, insufficient monitoring, and a failure to address security and compliance requirements. Hence, to solve these issues the study proposed an ERP integration framework that incorporates most of the missing pieces. The study recommends using the proposed framework to fill the gaps of the integration practice in the organization under study. By utilizing this framework, ERP integration challenges can be more effectively identified and reduced, thereby enhancing organizational performance and supporting enterprise-wide integration. Additionally, the framework extends our understanding of IT-enabled transformation by illustrating how ERP systems drive operational and strategic changes in organizations.