Kuper AyeletDeneke Andualem2021-08-052023-11-062021-08-052023-11-062016http://etd.aau.edu.et/handle/123456789/27603Studies have shown that the perceived cleanliness of hospitals, the perceived empathy, experience and ability of health care workers, consultation duration, as well as educational status and occupation of patients are unique determinants of patient satisfaction in health institutions in Ethiopia1,2However, a study at Tikur Anbessa Specialized hospital identified a significant deficiency of communication skills among all categories of physicians in the hospital.en-USSurgical Residents ,Person Care, Counseling.Thesis