Abate, Sewale (PhD)Gazu, Hailemeskel2018-06-262023-11-082018-06-262023-11-082016-05http://etd.aau.edu.et/handle/123456789/3705This research work finds challenge and constraint of an Enterprise Resource Planning (ERP) system implementation with particular reference to Ethio telecom. An Enterprise Resource Planning system is a corporate wide information system which is used to integrate the business processes and resources of a company. When the business environment of a company increases and becomes complex, it is difficult to continue with the traditional decentralized information systems for timely decision making and other activities. In today‟s competitive business environment, ERP systems are found to be essential for companies to get competitive and strategic advantages. Therefore, the major objective of this study is to assess the implementation challenge of Enterprise resources planning in ethio telecom and to recommend possible solutions for the gap created during the implementation. As result, the researcher has tested the implementation effectiveness by selecting major challenge and other related concepts. This research has a exploratory nature which elaborates the existing phenomenon as it exists. The data was collected using questionnaires from ERP user. The collected data was analyzed using mainly by computer such as SPSS (Statistical Package for the Social Sciences) version 23 Furthermore, the units/strata have been selected since these work units are the major owner of the modules in the system, accordingly the total of 38 employees select randomly among ERP user as a sample by using stratified random sampling technique and questionnaires were distributed accordingly Consequently, results shows that the deploy ERP system is not properly implemented and practiced on the basis of the selected effectiveness variables; it is observed that the ERP system is not effective across the divisions the system is implemented. In addition, problems which hinder the practice of the system were identified. As a result, lack of top management support, the rate of training, documentation and knowledge transfer, compatibility issues with ERP module were found major challenges in ERP implementation in Ethio-telecom. However, the priori criteria “stepwise implementation” was not considered as putting the challenge and constraint in the implementation of ERP in Ethio-telecom. Hence, the researcher has recommended that the company should re-consider its system with regard to the support of top management in assisting successful implementation of ERP in Ethio- telecom. Moreover, user interface of the system should easily be understandable, there should be mechanism so that users can work on the system without any challenge . Finally, the company should give emphasis for the reporting formats so that any decision maker or external stakeholder can the reporting formats should be easily understandableen-USImplementationEvidenceThesis