Abraraw Chane (PhD)Habtom Gebreegziabher2025-08-022025-08-022024-09https://etd.aau.edu.et/handle/123456789/5965This research investigates the practices of knowledge and experience management within the Supply Chain Division of Ethio Telecom, Ethiopia's leading telecommunications operator. Recognizing the critical role of effective knowledge and experience management in maintaining competitive advantage and enhancing organizational performance, the study seeks to identify current practices, evaluate mechanisms for knowledge transfer, and uncover bottlenecks hindering efficient management. A mixed-method approach, combining quantitative surveys and qualitative interviews, is employed to gather comprehensive insights from employees and management within the division. The research will assess the current practices and will recommend solutions to fill the gap. Ethio telecom can enhance operational efficiency, leverage employee’s knowledge and experience with their potential, and adapt to a rapidly changing market environment. This study is limited to the Supply Chain Division at the headquarters, excluding other functional divisions and regional offices due to resource constraints. And finally based on the findings the major recommendations are to develop effective knowledge-sharing platforms and standardize knowledge documentation procedures to benefit from the fruits of effective knowledge and experience management. The results will serve as a foundation for practical implementations in the field of knowledge and experience management Supply Chain Division as well as ethio telecom. Key Words: knowledge management, Experience management, ethio telecom, practices, challenges, supply chainen-USThesis