Hassen FatumDemeke Natal2018-11-282023-11-062018-11-282023-11-062018-06http://etd.aau.edu.et/handle/123456789/14611Background: Medical laboratory work is composed of the technical activities that producelaboratory results for patient care and the management activities that support the technical work.It is crucial for proper treatment of patients and surveillance of the disease. However, laboratorydiagnosis in Ethiopia is constrained by inadequate infrastructure, consumables and insufficientskilled personnel. Furthermore, the perceptions and attitude of physicians on the quality oflaboratory services also present a significant challenge in the utilization of the available services. Objectives: The objective of the study is to assess the quality perception and utilization oflaboratory test result among physicians. Methodology: A prospective and retrospective hospital based cross sectional study design wasconducted to assess the quality perception and utilization of clinical laboratory test results among227 physicians on 12 hospitals of south-west Ethiopia from January to March, 2018. Thereliability of the response was checked using Cronbach’s alpha and it was 69%. The data entryand analysis were double checked before result reporting. Result: Of 214 total respondents, 167(77%) were male and the age of participant’s lies 18-46.The participants 144(67.3%) and 110(51.4%) had poor quality perception and utilization oflaboratory test result respectively. Participants’ educational level and type of institution hadsignificant association with quality perception and utilization in addition formal customerhandling training, system for physician feedback, physician survey & internal audit and serviceinterruption had significant association for quality perception while participants’ workingdepartment type, quality perception level and recording of results on patients’ card hadsignificant association for utilization of laboratory result. Conclusion: The overall findings illustrate that formal customer handling training, system forphysician feedback, physician survey & internal audit, service interruption, good qualityperception creation and recording of results on patients’ card are factors for quality perceptionand utilization of laboratory test result among physicians and intervention that should focus onthose factors.en-USPerception, Physicians, Quality, Test result and UtilizationThesis