Asrat DimtseSamuel Asrat2026-06-222026-06-222025-12-13https://etd.aau.edu.et/handle/123456789/8428Satisfaction is a reflection of one’s preferences, expectations, and the care received. Parental Satisfaction, shows how well the service meets their needs and perspective (3). Having a baby is always a challenging experience for parents. However, it gets even more stressful and emotional when a baby is born prematurely or with problems and is taken to a neonatal intensive care unit (4). When parents are dissatisfied, they may not adhere to the treatment/advice of the health professional. Thus, they under-utilize important health services. This may lead to poor utilization of health services and pose critical challenges to the success of universal health coverage and increased neonatal readmission, morbidity, and mortalityen-USNeonatal Intensive Care unit ServicesThesis