Takele Fufa (PhD)Aweke Berhanu2024-05-232024-05-232024-05-21https://etd.aau.edu.et/handle/123456789/3020Enterprise Resource Planning (ERP) is a software solution that integrates different functional areas of an organization process and data into a single system that is shared within the organization. From the fact that more than two decades of experience regarding the adoption and implementation of ERP system with its different functional components in organizations, ERP’s success is questionable. Though ERP success stories are published in past research studies, the failure rate of ERP systems is relatively high. The purpose of this study was to find issues and challenges and assess the degree of criticality of these issues during ERP in Ethio Telecom. The research carried out a descriptive study in evaluating the implementation challenges of ERP and its accounting/financial management process within Ethio Telecom. The evaluation was made based on the following eight Critical Success Factors which are Top Management support, Integration, Performance, Decision making, Employee Participation, Project Team Competency and Human Capability, Objective of ERP implementation, and IT infrastructure. The population of this study were employees and top- and low-level managers of Ethio Telecom. For the purpose of getting respondents who have good understanding of ERP a purposive sampling technique was used. Both primary and secondary data were collected. The study utilized both quantitative and qualitative data analysis techniques. Significant number of the respondents believed the implementation of an ERP system can be a complex and challenging undertaking. There are several technical problems that can arise during the implementation process, which can delay or even derail the project. Some of the most common technical problems that can occur during ERP implementation include incompatibility with existing systems, data migration, training, and user resistance. However, it is recommended that the following steps need to be taken to improve ERP implementation challenge. These steps include identify the root cause of the failure, developing a corrective action plan, implementing the corrective action plan, monitoring the implementation, and finally learning from the challenges.en-USThesis