Gemechu Endalew (Prof)Dinku Hirut2020-12-062023-11-062020-12-062023-11-062020-09http://etd.aau.edu.et/handle/123456789/23872Background: Every woman has the right to a positive birth experience and compassionate care from knowledgeable, skilled providers. Compassionate and respectful maternity care encompass the universal right of every childbearing woman to receive care that includes respect for the woman‟s autonomy, dignity, feelings, choices, and preferences including choice of companionship and cultural rituals at birth in institutional delivery, whenever possible. Compassionate and respectful maternity care is closely related to eliminating disrespect and abuse during pregnancy and childbirth. Objective: The main objective of this study was to explore women‟s and midwives‟experiences of compassionate and respectful maternity care during facility-based delivery in Bishoftu town in selected public health facilities, Oromia, Ethiopia, 2020. Methods: A qualitative exploratory research design was carried out from May 1-June 30,2020 in three health facilities of Bishoftu city, Oromia, Ethiopia. A total of 22 in-depth interviews were done. The data were collected using semi-structured questionnaires. Data analysis was initiated alongside data collection using a thematic approach described by Braun and Clarke. Results: From the analysis of in-depth interview data, four major themes emerged, namely,meanings of compassionate and respectful care (CRC), midwives‟ Practice of CRC,mistreatments, and barriers‟ to CRC. Conclusion: The findings show that the provision of CRC in labor and delivery care increases the quality of care and health-seeking behavior of women. Good interpersonal communication on delivery care results in a positive birth experience to women. On the other hand mistreatment negatively affects women‟s experience of facility-based delivery. Barriers such as inadequate supplies, motivational problems and, work overload were found to decrease the provision of CRC. Therefore, addressing barriers and reducing mistreatments is important to increase quality of care and facility-based delivery.en-USWomen, Midwives, compassionate and respectful maternity care, Institutional delivery, Bishoftu.Thesis