Kassu Jilcha (PhD)Birhanu Tolasa (Mr.) Co-AdvisorHenok Eshetu2024-10-282024-10-282024-06https://etd.aau.edu.et/handle/123456789/3523Quality and safety management systems are essential in the beverage industry for ensuring the production of safe, high-quality beverages and increasing productivity and efficiency. Currently, Awash Wine faces significant challenges, such as employee safety problems, inefficiency, and the unproductive use of full employee working hours per day for wine-making processes. The primary objective of this research is to identify any existing gaps in the quality and safety management system of the case company. After assessing these gaps and their implications, the study aims to find effective solutions to address the identified issues, ultimately leading to improved productivity. The research methodology involves conducting a comprehensive literature review, collecting, and analyzing quantitative and qualitative data on the main factors that affect the productivity of the company regarding safety and quality. The collected data using both primary and secondary data collection methods was thoroughly analyzed using statistical software SPSS. The research methodology involves conducting a comprehensive literature review, collecting and analyzing quantitative and qualitative data on the main factors that affect the productivity of the company concerning safety and quality. The data was collected using both primary and secondary methods and thoroughly analyzed using the statistical software SPSS. The quantitative data was obtained from questionnaires administered to 86 employees, and their responses were analyzed using SPSS. The analysis revealed that continuous improvement, employee involvement, and safety evaluation and monitoring have a substantial positive correlation with organizational productivity, with results of r = 0.546, p = 0.000; r = 0.602, p = 0.000; and r = 0.572, p = 0.000, respectively. Additionally, the analysis showed that safety and quality leadership and customer focus also have a positive relationship with organizational productivity, albeit with a relatively lower result, with r = 0.489, p = 0.000 and r = 0.456, p = 0.000, respectively. The study's findings propose that a company's productivity is most impacted by two critical factors - the lack of monitoring and assessment of safety during regular operations, and the failure to prioritize continuous improvement. The researcher encountered constraints in terms of time, money, and access to important people and resources at Awash Wine, which could limit the scope and depth of the study. This indicates that the organization does not place a strong emphasis on enhancing its working culture in terms of continuous improvement. The study has the potential to be a useful tool for academics and industry consultants who are seeking to improve customer satisfaction and productivity in the process industry.en-USIntegrated Management SystemQuality Management systemContinuous ImprovementEfficiency and EffectivenessThesis