: Meshesha Legesse (PhDDaniel Kelemewor2026-03-032026-03-032025-10-26https://etd.aau.edu.et/handle/123456789/7685This study investigates the effectiveness of security awareness training and the role of Protection Motivation Theory (PMT) constructs in shaping phishing resilience among employees of the Commercial Bank of Ethiopia. Despite technological protections, phishing remains a significant threat to organizations due to its psychological exploitation of human vulnerabilities. A quantitative approach was employed using structured questionnaires and organizational phishing report data from 396 randomly selected employees. Descriptive statistics, correlation, reliability testing, exploratory factor analysis (EFA), and multiple regression analyses were conducted using SPSS. The findings reveal that self-efficacy, response efficacy, response cost, and participation in security training significantly predict phishing resilience. Among these self-efficacy was the strongest contributor emphasizing the importance of users’ confidence in avoiding phishing threats. In contrast, perceived threat severity and threat vulnerability were not statistically significant. Moderation analysis showed that job role significantly influenced the relationship between training and phishing resilience, with non-technical staff who participated in security awareness program showed more phishing resilience. This research highlights the need for training programs to focus not only on threat awareness but also on building user confidence and practical coping strategies. The study contributes to the application of PMT in cybersecurity and provides actionable recommendations for improving phishing awareness interventions in the banking sector in Ethiopia.en-US: PhishingSecurity Awareness ProgramInformation SecuritySecurityProtection Motivation Theory (PMT)CybersecurityEmployee Behavior.Thesis