Bogale, Mengistu (PhD)Tatek, Yared2019-11-222023-11-042019-11-222023-11-042019-06http://etd.aau.edu.et/handle/123456789/20232The study investigated the effect of information communication technology (ICT) on the supply chain performance of beverage firms operating in and around Addis Ababa. The study employed Purposive sampling technique where by only five beverage firms are targeted which are homogenous in nature where by deeply explore the views of a group of respondents with same characteristic: Namely, Meta Abo Brewery Sh.Co, Habesha Brewery Sh.Co, BGI Plc from Breweries and East Africa Bottling, Moha soft Drinks from soft drinks companies. As the case beverage firms of this study are expected implementing modern ICT in their operation and had been in the business longer time in and around Addis Ababa. The targeted respondents within each firm are ICT Manager, supply chain Manager, procurement Manager, Procurement officers, operation Manger who are engaged with supply chain function. Data were analyzed using the multi-regression Analysis. The study discovered that information communication technology has positive influence on supply chain performance of the beverage firms. It has been observed that the use of information communication technology improves supply chain performance as it enhances the efficiency of procurement and risk management. The study therefore recommends that deployment of ICT in supply chain is necessary and should therefore be encouraged because there are inherent advantages such as accuracy in forecasting during production scheduling, good business to business collaboration and effective management of risks. Therefore the beverage firms should build an effective information communication technology that can improve supply chain performance so as to response rapidly to unexpected demand of customers.en-USinformation communicationtechnology (ICTsupply chain performance.Thesis