workie, Bantie (PhD)Muzia, Ziyad2022-02-172023-11-042022-02-172023-11-042021-08http://etd.aau.edu.et/handle/123456789/30180The purpose of this project was to assess challenges faced in performance management implementation process in Bank of Abyssinia Share Company. Theoretical aspect of PMS in BoA HR department is ideal and according to literatures’ suggestion, where as in practical implementation in branches operational level not effective as expected. The motive of the research is to identify the gaps in implementation process. Related literature and empirical studies were reviewed to assess what is studied past in the area of performance management. The activities in phase of performance prerequisites, goal planning, performance execution, performance assessment, and performance review stages are discussed independently in literature review chapter. Challenges in implementation of PMS are not known before conducting the study researcher prefers qualitative research methodology and descriptive type of research design used. Interviews used in order to collect required data through purposive sampling method, this used to make the research participants reflect all branch level staff representation as well as managerial and non-managerial perspective balancing. The interviews were recorded, transcribed, analyzed and interpreted. Based on transcribed data analysis in perspective of Identification the main challenges in implementing in PMS process phases had been carried out. Employees were not fully understood the ultimate objective of PMS. When conducting goal planning process employees’ participation was not practicing. Based on findings the researcher forwards to the organization should improve understanding level of workers about the whole stage activities of the PM system. Discussion in goal planning stage, system based data tracking and recording should be implemented. Formal discussion platform for employees and supervisors at review stage must be arranged. Employees’ promotion and benefit package must be aligned with PMS result. Improve managerial employee’s knowledge about the system, as well as non-managerial position staffs provided class room training should be arrangeden-USperformance management implementationPerformance Management systemGoal planningThesis