Issa,rebu(Asst. Prof.)Kinde,Dagim Ayalew2024-04-232024-04-232023https://etd.aau.edu.et/handle/123456789/2808Introduction: Warehouse plays an essential part in the supply chain management, as it is an important hub for receiving and holding stocks until they distributed to the end consumers. In today's competitive landscape, the success of organizations depends on the productivity and effectiveness of their warehouse. Understanding warehouse efficiency is crucial for organizations to identify where inefficiency is and to improving warehouse performance. Therefore, assessing warehouse performance provides a valuable measure of how well these expectations being met and to help the decision maker to identify where the inefficiency is exist to set the policy to improve the warehouse performance. Objective: This study aims to evaluate the warehouse performance of the Ethiopian Pharmaceutical Supply Service head office with frequently used warehouse key performance indicator, which proposed by Frazzle (2002), namely quality, response time, productivity and cost/financial indicators. Methods: A descriptive cross-sectional study design employed and followed by quantitative data collection approaches. Primary data collected through a questionnaire adapted from prior literature and employing a five-point Likert scale. Since the total population less the researcher took all population using census method and the collected data analyzed descriptively. Results: The mean average score value of quality 3.1, response time 3.2, productivity 3.0 and cost indicator was 2.9, all indicators rated under the moderate performance level. The lower rating received for the Cost/Financial indicator, as reported by the respondents and EPSS should focus on this aspect to enhance warehouse performance. The overall mean average score value of the EPSS central warehouse performance of Head office measured across the four KPIs on a five-point Likert scale found to be 3.1, the level indicating an average level of agreement, which categorized under Moderate. This includes implementing cost-saving measures, reducing the overall cost of warehouse operations, and optimizing financial resources. Conclusions: The findings concluded that warehouse performance of Ethiopian Pharmaceutical Supply Service head office is at a moderate level. Further efforts should make to enhance the quality, response time, productivity, and cost efficiency to optimize warehouse performance and meet customer expectations effectively. Special attention should have given to the cost indicator since it rated least among the four KPIs.en-USWarehouse performancePerformance managementSupply Chain managementThesis