Yohannes Shiferaw (PhD)Tesfaye Geleta2023-12-292023-12-292023-10http://etd.aau.edu.et/handle/123456789/1319The objective of this research was to investigate communication practices and challenges within the City Government of Addis Ababa Mega Projects Construction Office, with a particular focus on the administrators, staff members, and residents of the development area. The research methodology employed a combination of qualitative and quantitative methods, involving 80 institute heads, directors, and personnel, as well as 25 residents of the development area who were selected as subjects. Data was generated through survey questionnaires and interview questions posed to the subjects. Statistical data, such as percentage and frequency distribution, were then used to analyze the collected information. The results of the research indicated that only a small percentage (11.8%) of institution leaders had received communication-related training, resulting in poor communication and negative impacts on staff and organizational performance. Based on the survey results, there were communication challenges within the institute. About 37% of respondents disagreed or strongly disagreed with the planned methods to overcome communication challenges. Additionally, there was a significant number (35.7 %) of undecided staff responses about communication within the organization. The study identified miscommunication between leaders and staff as a contributing factor to communication problems that negatively impacted project processes. In effectiveness of organization public relation need to more organized and strengthen support from the general managers and unite with each activity of the projects and lack of transparency could result in mistrust and suspicion among the public, and vital information about development plans and decisions could be overlooked or misunderstood. As a result, the study recommended that training and guidelines be provided to ensure effective and efficient communication at all levels of the project. Furthermore, the study suggested that communication training programs should be implemented, along with modern and systematic communication approaches. Additionally, increasing awareness and participation, improving communication practices, building transparency and trust with the public, were identified as necessary steps towards creating a more inclusive and collaborative development process. Therefore, it is recommended that the management of the Mega project institute provide training and guidelines to ensure that communication is conducted effectively and efficiently at all levels of the project. Additionally, clear channels of communication and protocols for reporting and addressing issues that may arise during the project need to be established.en-USCommunication Practices and Challenges, Mega ProjectsThesis