Takele, Yitbarek (PhD)Embiale, Mulugeta2018-11-012023-11-042018-11-012023-11-042015http://etd.aau.edu.et/handle/123456789/13617The study has been conducted with the aim of investigating the direct and indirect effects of intellectual capital on product, process, and organizational innovations. This study adopts a deduction approach and a quantitative method as the research methodology. Accordingly, a questionnaire was distributed to 274 managers of which 229 were collected with a response rate of 84%. The study employed exploratory and confirmatory factor analyses. An exploratory factor analysis was conducted using principal component analysis while confirmatory factor analysis was conducted using structural equation modeling. The measurement fulfills construct validity (both convergent and discriminant validity) and reliability. Empirical findings of the study showed that human, social and customer capital have a positive and direct effect on knowledge management. Knowledge management has a positive and direct effect on product, process and organizational innovations. Social capital has a positive and direct effect on organizational innovation but doesn't have effect on product and process innovations. Customer capital has direct effect on product and process innovations but not on organizational innovation. Counter to a prior expectations, human capital has a negative and direct effect on product innovation. Moreover, the finding indicated knowledge management mediates the relationship between intellectual capital components and product, process, and organizational innovations. Key words: human capital, social capital, customer capital, knowledge management, product innovation, process innovation, organizational innovation.enhuman capitalsocial capitalcustomer capitalknowledge managementproduct innovationprocess innovationorganizational innovationThesis