Dakito Alemu (PhD)Werkineh Zenbaba2024-03-122024-03-122022-06https://etd.aau.edu.et/handle/123456789/2297ThemainpurposeofthisstudywastoidentifyCriticalSuccessFactorsforCBSselection andimplementationin EthiopiaLCBsandtodefineaframework,whichcouldbeusedby theLCBstomaketheir CBSprojectssuccessful. Thesurvey questionnairewasdistributedamong50individualsidentifiedassample population across IT departments.Outofthe50 all of themrespondedandresponses of allCBS projectexperiencedrespondentswereidentifiedforfurtheranalysis. Followingnoteworthyfindingswere observed on analysis of surveydata. Most ofthe respondentswereof theviewthatimprovedefficiencyandendusersatisfactionwas the most importantprojectgoaltoachieve,relatedtoCBSprojects.Timely implementationor implementingwithinallocatedbudgetwasnotconsideredasimportantbytherespondents. Outofthe17successfactors inthequestionnaire,7havebeenidentifiedasCriticalSuccess Factors(CSFs). Outofthe17,sixwererelatedtotheCBSselectionprocessand11were relatedtotheimplementation process. BasedontheidentifiedCSFs, aframework forCBSprojectshasbeendevelopedanda comprehensivesetofguidelineshavebeenproposedforthe Commercial bankLCBs,whichcould beusefulforthesebanksintheirfutureCBSProjects.en-USThesis