Tesfaye Belay (Associate Professor)Meseret Bitsu2024-03-222024-03-222023-06https://etd.aau.edu.et/handle/123456789/2574In order to respond to the market's competitive challenges and to use these capabilities to outperform rival organizations, supply chain agility (SCA) is a critical component for the success of businesses operating in global marketplaces. The main purpose of this study is to assess The effect of Agility factors on operational performance; in the case of Ethio telecom supply chain division. The research conceptualizes and develops five supply chain agility factors: alertness, accessibility, decisiveness, swiftness, and flexibility in operational performance. In order to determine the effect of agility factors and operational performance, the researcher used a descriptive and explanatory research strategy. Also Descriptive design is appropriate for providing accurate and valid representation of variables. For the purpose of the study, the researcher uses probability sampling particularly the stratified sampling technique since the total population of the study is large and heterogeneous in type. The target population for the study is classified into four strata based on the departments in the Supply Chain Division. The sample size was 203. Quantitative data has been collected and analysed using frequency tables and percentage. The result of the study indicated that the dependent variable of agility determinant factors alertness, accessibility decisiveness; swiftness and flexibility have a relationship with supply chain operational performance. But Ethio Telecom needs to invest and work more on moderate result variables alertness and accessibility. Keywords: Supply chain, Agility, Alertness, Accessibility, Decisiveness, Swiftness, Flexibilityen-USThesis