Banti Worke (PhD)Haymanot Yitbarek2025-02-282025-02-282024-10https://etd.aau.edu.et/handle/123456789/4415This study evaluates the Bank of Abyssinia's (BoA) personnel performance appraisal practice and offers suggestions for improvement, focusing on performance objectives, appraisal systems and procedures, appraisal methods, feedback systems, and challenges in the appraisal process. Data was collected using structured questionnaires from 139 employees, selected through stratified sampling from a target population of 1,119 employees in the West Addis Ababa District and HRM department. The literature reviewed spans up to January 2024. Findings reveal that the workforce, primarily young and educated, holds positive opinions about the performance appraisal system, noting clarity in performance objectives and suitability of appraisal instruments. Effective supervisor-employee discussions and a valued feedback system were highlighted. However, challenges such as aligning individual and departmental appraisals and ensuring fair evaluation criteria were identified. The study concludes that while BoA's appraisal system is generally well-received, improvements in communication, goal alignment, and evaluator objectivity are needed to enhance system efficacy and employee satisfaction. Future research should explore the impact of leadership styles, organizational cultures, and job satisfaction on appraisal perceptions, and conduct longitudinal studies to assess changes over time and the effects of implemented improvements. Keywords: Performance Appraisal, Employee Feedback, Organizational Performance, Performance Objectives, Appraisal Systems, Feedback Mechanisms, Appraisal Criteria, Evaluator Bias.en-USThesis