Addisse, Mesfin (PhD)Cherenet, Ayele2018-07-042023-11-052018-07-042023-11-052013-10http://etd.aau.edu.et/handle/123456789/6346Problem statement: In Yekatit 12 hospital medical college long waiting time of registration to see a physician is one of the most problems. Objective: The overall objective of the project is to reducing outpatient waiting time and increase customer satisfaction by the end of October 2013 Method: Pre post intervention was conducted in Yekatit 12 hospital medical college from January 2013 to September 2013 Result: Patient waiting time and customer satisfaction improved based on pre and post intervention comparisons the success rate of patient satisfaction from 6.2 to 7.0 and waiting time from 2.55 hours to 1.30 hours Conclusion: Proper management of patient flows and satisfaction to participants is the process can be effective to improve unnecessary waiting time in the hospital and sustainable provision of follow up can result in significant improvement Recommendation: Full implementation and proper management should be strengthened by regional health bureau for all hospitals VIenReducing Outpatient Waiting time from Patient Arrival to HospitalThesis