Mohammed, Abdurezak(PhD)Yenehun, Elias2019-04-082023-11-042019-04-082023-11-042018-06-09http://etd.aau.edu.et/handle/123456789/17669For an organization performing its business in today’s competitive business environment information technology/information system is already considered as a critical factor. And, given the fact that IT system projects are one of the most costly investment decisions and one of a very few major strategic dimensions to giant service providers (including Commercial Bank of Ethiopia (CBE)) and similarly getting them implemented is majorly a challenging task by itself. The overall purpose of this project work is to discover the CSFs to IS/IT system projects implementation process in terms of their empirical importance in the case of Commercial Bank of Ethiopia (CBE). Regards to the methodology employed for this project work, a quantitative data collected from previous implementers of IS/IT system project(s) used, whereas Principal Component Analysis (PCA) statistical estimation technique was used together with its related data testing tools. Whereas, the analysis part consists of ranking CSFs through descriptive statistics, computing commonalities, unrotated and rotated component matrix, total variance calculation, Pearson correlation technique, and covariance etc. to materialize the above analysis, a statistical software package for social science (SPSS) was used. Using the above methods of analysis, Top Management Support, Team Work, Composition, and Capability, Project Leadership, Proper and Adequate Training, Project Management, Technological Infrastructure, Business Process Adjustment, Information Systems Adjustment, Processes and Sub-processes (Stakeholders) Participation, and Business Process Fit: Data Fit were found as an individual key success factors. Whereas, Five major principal components (dimensions) of CSFs were extracted for this particular project work, these are already labeled as Process related CSFs, Quality related CSFs Enterprise related CSFs Project related CSFs, Business and IT System Alignment related CSFs. Each of these dimensions contained from seven to two high loadings (variables or CSFs). All in all, organization looking for adopting various state-of-the art IS/IT system technologies in general, and commercial banks in particular to be efficient and effective they have to focus on the areas organizational and related business readiness issues, such as in terms improving technological infrastructure, business processes and information systems adjustments, processes and subprocesses participation and/or stakeholders and more importantly higher and proper support of top managements. To this end, providing a better attention to those CSFs explored as key one beyond all other critical factors are suggested to be a proper move toward s achieving major objectives of successful implementation of IS/IT project implementation.en-USImplementationCriticalSuccessTechnology, SystemThesis