Tilahun, Teklu (PhD)Yalew, Alemayehu2020-11-262023-11-042020-11-262023-11-042019-06http://etd.aau.edu.et/handle/123456789/23639A Thesis Submitted To The College of Business and Economics to The Graduate Program of The Department of Masters of Business Administration and The College of Business and Economics of Addis Ababa University.The main purpose of this study is to examine the effect of employee relationship management and its components such as communication, conflict management, leadership style, shared goal/value and trust on employee’s performance in Ethiopian insurance sector. The study employed deductive Quantitative research approach and cross sectional Descriptive research design, further the study used stratified and random sampling technique to choose among insurances companies and gather data from respondents respectively. The study distributed structured questionnaires and collected data through survey research strategy and then generated quantitative data with SPSS version 25 which was analyzed using descriptive analysis with Measure of Central Tendency and inferential analysis using Pearson correlation matrix and multiple regression models. The study established a multiple coefficient correlation of 0.837 (83.7%) between employee relationship management and employee’s performance. The study concludes that employee relationship management has significant positive effect on employee’s performance in Ethiopian insurance sector and further recommendations forwarded for management and stakeholders of the sector to strategically re-consider their practice of communication, conflict management, leadership style, shared goal/value and trust variables that predicted to determine the quality of employee relationship management and consequently affect the performance of employees in the sector. The study also comes up with specific initiatives to be performed by government, human resource professionals, management and employees to maintain and sustain sound employee relationship management in the sector. Since employee relationship management is not well examined from different economic sectors and dimensions therefore the study recommends further study to be coveredenEmployee Relationship ManagementEmployees’ Performancecommunicationconflict managementThesis